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Customer Support
DuoHelpdesk
Customer support tickets & SLAs
One place to handle every customer request. Route tickets through queues, assign owners, track SLAs, add internal notes, see the customer's full history from CRM and Invoicing, and automate replies with Automations.
$19/ month · cancel anytime
What's included
Ticket queues with SLA targets
Priorities, statuses and assignments
Internal notes vs. customer replies
Customer history from CRM & Invoicing
First-response & resolution SLA tracking
Tags, filters and saved views
Full audit trail per ticket
Automation triggers: ticket created / SLA breached
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